Last updated: July 15, 2026
ShineOn OC Cleaning LLC (“ShineOn OC Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our website or booking a service, you agree to this Policy.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, service address, property details, and scheduling preferences when you request a quote or book a service. When you pay, your payment card details are handled by our secure third-party payment processor — we do not store full card numbers. We also collect limited technical information automatically when you visit our site (such as IP address, browser type, and pages viewed) through cookies and analytics tools.
2. How We Use Your Information
We use your information to schedule and provide cleaning services, prepare quotes, process payments, communicate with you about your appointments, respond to inquiries, improve our services and website, and comply with legal obligations.
3. Text Message (SMS) Communications
If you opt in, we may send you text messages about booking confirmations, reminders, and service updates. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for assistance. We do not sell or share your mobile number or SMS consent with third parties for their own marketing purposes.
4. How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example, our booking platform (powered in collaboration with BookingKoala), our payment processor, and analytics providers — and only as needed to provide our services. We may also disclose information when required by law or to protect our rights.
5. Cookies & Analytics
Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
We may also use third-party analytics and session-replay tools — such as Google Analytics and Microsoft Clarity — to understand how visitors use our website and to improve their experience. These tools may collect information such as pages viewed, clicks, scrolling, device type, and general location, and may record anonymized session interactions. They automatically mask personal information you enter, and we do not use them to identify individual visitors. You can opt out of many analytics cookies through your browser settings or your device’s privacy controls.
6. Data Security
We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time. California residents may have additional rights under applicable law. To make a request, contact us using the details below.
8. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.
10. Photos & Marketing
With your consent (provided when you book our services), we may take photographs or videos of your property, both before and after cleaning, and use them for marketing on our website and social media. These images never include personal or identifying information — such as faces, house numbers, addresses, mail, or documents. You can opt out at any time by contacting us by email or text. See our Terms & Conditions for details.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
ShineOn OC Cleaning LLC
2102 Business Center Dr., #2030, Irvine, CA 92612
Phone/Text: 949-296-4558
Email: [email protected]